Customer service: 732-210-4811
Only for billing, delivery appointments & service issues
Monday-Friday 10-5 (offices are closed on weekends)
*Do not contact customer service via phone for an order status, order status is only provided by sending in a order status request found below.
Sales departments: 732-210-4811
Monday - Saturday 10-7
(Wednesday late nite until 8PM)
For product questions, prices & quotes
*Do not contact sales associates for order status!
Order status request: (click here)
Order status updates can only be requested by sending in an order status request. Once received by us, we will contact the factories, trucking companies and also our nationwide delivery services for updates and typically respond to your request within 24 hours, excluding weekends.
Kids Bedroom Gallery
C/O Bedroom Galleries, LLC
282 Route 18 North
East Brunswick, NJ 08816
How to place an order
Call us! When you phone-in an order with an associate in our store you will find it safe, easy, fast & accurate!
- After placing your order & paying your deposit you will be e-mailed your order confirmation.
- Review the binding confirmation for accuracy on fields such as the delivery address, contact information, items purchased and monies tendered.
- If an error appears, you must notify us within 24 hours of receiving the confirmation or the order will be deemed correct.
This website's stated policies are for online and phone purchases only, please consult the store for policies regarding in store (signature based) purchases:
Credit Cards - We accept MasterCard, Visa, Discover, and American Express.
Personal Checks, Cashier's Checks, and Money Orders - Please mail your payment to:
282 Route 18
East Brunswick NJ 08816
Please note: Any orders paid for with a personal check, money order, or cashiers check will be held for 7 days.
Estimated Time Frame for Delivery
Every product on our site has a different Estimated Lead Time (the average length of time it usually takes for an order to be processed, acknowledged, produced, then shipped from the factory to our warehouse, and then on to your home). Each lead time varies based on many different factors. Some warehouses stock items that can be shipped immediately and other items require a longer lead time (e.g. 3-4 weeks). Ask an associate about your estimated lead time.
One of the best things about buying through kidsBedroomGallery.com is that we do not have to charge sales tax; with one notable exception: orders shipping to destinations in the State of New Jersey will be subject to a 7% sales tax. However, KidsBedroomGallery.com is not responsible for individual states’ sales tax reporting laws pertaining to online purchases, so we encourage you to check your State’s regulations before you shop.
All order statuses must be submitted thru our order staus link on the bottom right of each page, on the customer service page as well as the contact us page. Please click the link and that will bring you to a order status page in which you will submit an order status request. You must provide your order confirmation number and a reply email address. We will then contact the manufacturer and freight carriers to get an update on your furniture order and respond to your request usually within 24 hours!
Scheduling of Your Delivery
Once your furniture has arrived at our distribution center and your balance satisfied, you will be contacted by our dispatcher within 24-48 hours to have your delivery scheduled for a week day appointment with a (4) hour delivery window. Deliveries must be scheduled within 14 days of being notified or you may be subjected to storage fees, we will hold furniture for a predetermined amount of time as long as you communicate with our office in advance. There will be a $5.00 per piece per day storage fee assessed on merchandise that has not been scheduled after the initial 14 days has elapsed.
On the day of delivery
Deliveries may be postponed due to bad weather conditions, a redelivery appointment will be set immediately. If a scheduled delivery is attempted and/or confirmation calls are not answered,additional fees will be imposed. Deliveries delayed by ferries,doormen,freight elevators,military checkpoints will be subject to additional charges. All pets must be restrained upon our delivery crew arriving on your premises. Delivery personnel are not permitted to remove their shoes for safety & insurance purposes. Our crew does not rearrange your older bedroom furniture, it is your responsibility to make room for your new furniture.
What if there is damage on delivery
While receiving your furniture delivery, you happen to discover your furniture has damage or a manufacturer's defect, do not refuse to accept delivery of the order, call our customer service as soon as the damage is noticed at (732)210-4812 and note your delivery receipt of the damage. We reserve the right to repair the damage or defective piece to a factory acceptable condition or if it is deemed necessary by a factory representative, replace the entire piece. We stand behind our products and maintain great relationships with the manufacturers who produce them. Refusing to accept a delivery is not permissable and will fall under our return policy, in which fees associated with the inbound freight and home delivery costs will be incurred by you.
How to change an order
If you need to change an item on an order or change the delivery address, please call us immediately at (732) 210-4812. We cannot change items once an order has been sent to the factory, therefore, If we are unable to change the order, you may need to return that item.
Can I cancel my order
Online and/or phone orders are non-cancellable, orders can only be amended for accuracy within 24 hours of receiving your order confirmation.
Can I return my order
We are proud to offer one of the best return policies in the business. You may return your online purchase only (made thru our websites shopping cart) for any reason within 30 days of receipt for an exchange, credit or a refund of the full purchase price excluding our inbound freight expenses and delivery costs to your home.
Free delivery costs
During certain factory and and advertising promotions, some of our products are offered with free delivery and/or shipping, so please be aware that if you return these products, our actual inbound freight charges from the factories & outbound home delivery or delivery & set up costs will still be deducted from your return refund.
There are no cancellations allowed once you have been sent an online or phone order confirmation. Cancellations and refunds will only be given if the promised by delivery date is not met,in accordance with N.J. state law.
To use our Standard Return Policy, please call KidsBedroomGallery.com at (732)845-8246 and provide your original sales order number, what product(s) you are returning, and your name. We will give you an RMA number and a return address.
Returns are only valid on online (shopping cart based) purchases done thru our shopping cart, not sales that were transpired in our physical store. To return merchandise, you must return the product at your own expence, using our preferred shipping method to the address you are provided. This may be to a distribution center and/or a manufacturers warehouse. Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any damage issues during transit.
All returned products must be in a "factory new" condition and must be in the original cartons with original packing materials. Unfortunately, we cannot take returns of products that have already been assembled, special ordered specifically for you or happened to have been damaged by the consumer. Additionally, mattresses and bedding products cannot be returned, as per N.J. State law.
Use of this website
This Web site is operated by Bedroom Galleries L.L.C. from its offices in Howell,N.J., USA. The law of the State Of New Jersey shall govern these terms and conditions, without reference to its choice of law rules. KidsBedroomGallery.com makes no representation that the information in the Site is appropriate or available for use in other locations, and access to the Site from territories where the content of the Site may be illegal is prohibited. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.